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Returns Policy

If you are not completely satisfied with your order, you may return the merchandise for a refund in its original condition, unwashed, and with packaging to Hilton’s Tent City within 30 days from the receipt of your order. Include a copy of your receipt when sending back to us.

Hilton's Tent City
272 Friend Street
Boston MA 02114

Come in and see us at 272 Friend Street Boston and check out our huge selection including New England's biggest permanent tent display. For more information call us at: 800-362-8368

Hours:
Mon - Fri: 9 AM to 9 PM
Saturday: 9 AM to 6 PM
Sunday : 12 PM to 6 PM
Eastern

Note: all climbing equipment and undergarment sales are FINAL SALES and are not returnable or exchangeable. Send all returns to:

Hilton’s Tent City

Returns Department

272 Friend St.

Boston, MA 02114

Returns will be processed within 14 business days and will show up on your credit card within 2 billing cycles. Any merchandise received after the 30 days will be issued a store credit that is valid in perpetuity. If you have any questions or just want to chat for a bit, you can email us at support@hiltonstentcity.com or you can call us at 617-227-9242 (Boston Metro) or 1-800-362-8368 (Outside Boston). We are open 9am-9pm Mon-Fri, 9am-6pm Sat, 12pm-6pm Sun EST.